Retail Senior Customer Advisor - 24 hours
Location: Silverburn, Glasgow
Salary: £9.69 per hour
Expires: 20/06/2022 00:00

Searching for your next adventure? Looking to join a growing company with great prospects? Then come and join one of the UK’s largest outdoor retailers as our newest Retail Senior Customer Advisor.

As part of the Outdoor and Cycle Concepts group, Runners Need is joined by Cotswold Outdoor and Snow + Rock to support outdoor enthusiasts by providing excellent customer service and a range of products from world leading brands, all whilst promoting and encouraging sustainability!

How will you make an impact?

As a Senior Customer Advisor, you’ll be working alongside like-minded people and our ever-growing customer base. Day-to-day you can expect to be:

  • Delivering a high level of customer service and mentoring colleagues to embed a customer first approach
  • Using key selling skills to maximise sales
  • Developing your understanding of the principles of visual merchandising standards and maintaining these across the store
  • Performing operational tasks such as picking orders and restocking displays
  • Providing customers with a range of specialist services such as boot fits, IMBOX, gait analysis etc
  • Developing and maintaining your product knowledge and professional skills using our eLearning system and opportunities provided by our People and Product Development team
  • Ensuring a safe and compliant working environment by taking personal responsibility for health and safety and store policies and procedures

Please note this role is 24 hours per week working on a rota basis in our brand new Runners Need department (opening 6th June)

You’ll fit right in if you have:

  • A passion for providing excellent customer service
  • Experience in a customer-facing role
  • Strong organisational skills with the ability to multi-task
  • A passion for all things outdoors and running

What’s in it for you?

Colleagues make a company, so we believe in offering a total reward package that’s more than just base salary. As part of the O&CC team you’ll receive:

  • Base salary of £9.69 per hour (£7.85 for under 21's)
  • Bonus of up to £750 per annum (in proportion with hours worked)
  • 40-60% discount across our range of products
  • Up to 33 days holiday with the option to purchase additional holiday
  • Company pension scheme
  • Access to Perkbox, allowing you to save money all year round. Whether it’s supermarket savings or days out, the daily coffee or a summer holiday - there’s something to suit everyone’s lifestyle.

But there’s more, for a full list of what we offer here at O&CC check out our brochure here.

Applications from all genders and backgrounds are encouraged.

O&CC aims to be an inclusive employer, where difference is celebrated, respected, and encouraged. We truly believe that diversity of experience, perspectives, and background leads to a better organisation for our employees and customers, creating a learning environment and organisational culture that leverage diversity, allowing us all to flourish and keep our business growing.

This advert may close early if sufficient applications are received.


  • Company Bonus Scheme
  • Cycle to Work scheme
  • Employee Assistance Programme
  • Employee Discount
  • Pension Contributions
  • Purchase Additional Holiday
  • Season Ticket Loans
  • Up to 33 Days Holiday inclusive of Bank Holidays
  • Volunteer Days