Retail Product Expert - 36 hours
Location: Ambleside
Salary: £9.88 per hour
Expires: 02/06/2022 00:00

Searching for your next adventure? Looking to join a growing company with great prospects? Then come and join one of the UK’s largest outdoor retailers as a Retail Product Expert.

As part of the Outdoor and Cycle Concepts group, Cotswold Outdoor is joined by Runners Need and Snow + Rock to support outdoor enthusiasts by providing excellent customer service and a range of products from world leading brands, all whilst promoting and encouraging sustainability!

How will you make an impact?

As a Product Expert, you’ll be working alongside like-minded people and our ever-growing customer base. Day-to-day you can expect to be:

  • Delivering a high level of customer service including resolving low level customer concerns
  • Providing customers with a range of specialist services such as boot fits, IMBOX, gait analysis etc
  • Developing and maintain your product knowledge and professional skills using our eLearning system and opportunities provided by our People and Product Development team
  • Delivering product training in store
  • Overseeing an area of the store including guiding colleagues on priorities and activities
  • Coaching colleagues on product-based selling skills using your expertise
  • Onboarding and mentoring new colleagues with regards to product knowledge
  • Performing key holder duties such as opening and closing the store
  • Ensuring a safe and compliant working environment by taking personal responsibility for health and safety and store policies and procedures

Please note this role is 36 hours per week working on a rota basis. You will be required to work some weekends.

You’ll fit right in if you have:

  • A passion for providing excellent customer service
  • Experience managing a team
  • Strong organisation skills with the ability to multi-task
  • An in-depth understanding of outdoor products and equipment with a passion for camping and hiking
  • A drive for continuous improvement and development

What’s in it for you?

Colleagues make a company, so we believe in offering a total rewards package that’s more than just base salary. As part of the O&CC team you’ll receive:

  • Base salary of £9.88 per hour (£8.01 for under 21’s)
  • Bonus of up to £750 per annum (in proportion with hours worked)
  • 40-60% discount across our range of products
  • Up to 33 days holiday (in proportion with hours worked) with the option to purchase additional holiday
  • Company pension scheme
  • Access to Perkbox, allowing you to save money all year round. Whether it’s supermarket savings or days out, the daily coffee or a summer holiday - there’s something to suit everyone’s lifestyle.

But there’s more, for a full list of what we offer at O&CC check out our brochure here.

Applications from all genders and backgrounds are encouraged.

O&CC aims to be an inclusive employer, where difference is celebrated, respected and encouraged. We truly believe that diversity of experience, perspectives, and background leads to a better organisation for our employees and customers, creating a learning environment and organisational culture that leverage diversity, allowing us all to flourish and keep our business growing.

This advert may close early if sufficient applications are received.


  • Company Bonus Scheme
  • Cycle to Work scheme
  • Employee Assistance Programme
  • Employee Discount
  • Pension Contributions
  • Purchase Additional Holiday
  • Season Ticket Loans
  • Up to 33 Days Holiday inclusive of Bank Holidays
  • Volunteer Days